Instructor

Managing Performance in Health & Social Care Learn to assess, monitor, and support staff performance. This includes setting expectations, providing feedback, and managing underperformance.

Team Leader Development Develop essential leadership skills, including communication, motivation, problem-solving, and performance management for team leaders in care settings.

Introduction to Supervision in Care Explore the basics of supervising staff, including support, delegation, and accountability. Ideal for new team leaders and senior care workers.

Conflict Resolution Gain skills in identifying, addressing, and resolving conflict in care environments. This includes de-escalation techniques and mediation basics.

Teamwork and Collaboration Understand the principles of effective teamwork, communication, shared responsibilities, and conflict resolution. Ideal for building strong interdisciplinary care teams

Customer Service in Health and Social Care Build a strong foundation in client care, focusing on communication, responsiveness, and service excellence. The course highlights how...

Professional Boundaries Understand the limits of professional relationships to maintain safe and respectful interactions with clients and co-workers. This includes recognising boundary-crossing behaviour.

Handling Difficult Conversations Develop confidence and sensitivity in discussing sensitive or emotional topics with service users and colleagues. Role-play examples are included.

Time Management & Prioritising Learn how to manage multiple responsibilities in care settings. This course teaches prioritisation techniques, scheduling, and dealing with unexpected changes.

Effective Communication in Care Enhance verbal and non-verbal communication skills with clients, families, and teams. This course includes active listening, tone of voice, empathy, and...

Whistleblowing & Reporting Concerns Learn how to identify unsafe practices and raise concerns through appropriate channels. This course covers whistleblowing policies, legal protections, and practical...

Duty of Care Understand your professional responsibility to act in the best interests of service users, including managing risks, raising concerns, and maintaining professional boundaries.