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Enhances problem-solving, customer engagement, and leadership in customer service. Ideal for: Customer service managers Outcome: Career progression in customer-facing roles -
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Covers communication skills, handling complaints, and customer satisfaction techniques. Ideal for: Retail, hospitality workers Outcome: Prepares learners for customer service... -
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Cybersecurity Awareness Teaches how to protect data, prevent hacking, and manage cybersecurity threats. Ideal for: IT professionals, business owners Outcome:... -
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Enhances document creation, spreadsheet management, and presentations. Ideal for: Office workers, business professionals Outcome: Improves workplace efficiency -
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Develops essential computer skills, internet use, and Microsoft Office proficiency. Ideal for: Job seekers, office workers Outcome: Improves digital skills... -
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Covers food handling, storage, and safety laws. Ideal for: Catering staff, food handlers Outcome: Meets UK food safety requirements -
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Fire Safety Awareness Teaches fire prevention, evacuation procedures, and using fire extinguishers. Ideal for: Office workers, managers Outcome: Fire safety... -
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Covers CPR, basic life support, and handling workplace injuries. Ideal for: Workplace first aiders Outcome: First Aid certification -
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The highest teaching qualification outside a PGCE, leading to Qualified Teacher Learning and Skills (QTLS) status. Ideal for: Those looking... -
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Builds on AET, adding practical teaching experience, assessment strategies, and lesson planning. Ideal for: Trainers in vocational education Outcome: Leads... -
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A fundamental course for those looking to teach or train in adult education and professional training environments. Ideal for: Aspiring... -
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This diploma focuses on corporate strategy, marketing, and operational management. Ideal for: Business owners, senior managers Outcome: Career progression to...
