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Level 3 Diploma in Customer Service
Enhances problem-solving, customer engagement, and leadership in customer service. Ideal for: Customer service managers Outcome: Career progression in customer-facing roles
Level 2 Customer Service Practitioner
Covers communication skills, handling complaints, and customer satisfaction techniques. Ideal for: Retail, hospitality workers Outcome: Prepares learners for customer service roles
Cybersecurity Awareness
Cybersecurity Awareness Teaches how to protect data, prevent hacking, and manage cybersecurity threats. Ideal for: IT professionals, business owners Outcome: Enhances cybersecurity knowledge
Microsoft Office Skills (Excel, Word, PowerPoint)
Enhances document creation, spreadsheet management, and presentations. Ideal for: Office workers, business professionals Outcome: Improves workplace efficiency
Functional Skills ICT (Level 1-2)
Develops essential computer skills, internet use, and Microsoft Office proficiency. Ideal for: Job seekers, office workers Outcome: Improves digital skills for employment
Food Safety & Hygiene (Level 2)
Covers food handling, storage, and safety laws. Ideal for: Catering staff, food handlers Outcome: Meets UK food safety requirements
Fire Safety Awareness
Fire Safety Awareness Teaches fire prevention, evacuation procedures, and using fire extinguishers. Ideal for: Office workers, managers Outcome: Fire safety compliance
Emergency First Aid at Work
Covers CPR, basic life support, and handling workplace injuries. Ideal for: Workplace first aiders Outcome: First Aid certification
Level 5 Diploma in Education & Training (DET)
The highest teaching qualification outside a PGCE, leading to Qualified Teacher Learning and Skills (QTLS) status. Ideal for: Those looking to teach in colleges or...
Level 4 Certificate in Education & Training (CET)
Builds on AET, adding practical teaching experience, assessment strategies, and lesson planning. Ideal for: Trainers in vocational education Outcome: Leads to a full teaching qualification
Level 3 Award in Education & Training (AET)
A fundamental course for those looking to teach or train in adult education and professional training environments. Ideal for: Aspiring tutors, trainers Outcome: Qualifies learners...
Level 5 Diploma in Business & Management
This diploma focuses on corporate strategy, marketing, and operational management. Ideal for: Business owners, senior managers Outcome: Career progression to senior management and entrepreneurship
