Short Courses

Teamwork and Collaboration Understand the principles of effective teamwork, communication, shared responsibilities, and conflict resolution. Ideal for building strong interdisciplinary...

Customer Service in Health and Social Care Build a strong foundation in client care, focusing on communication, responsiveness, and service...

Professional Boundaries Understand the limits of professional relationships to maintain safe and respectful interactions with clients and co-workers. This includes...

Handling Difficult Conversations Develop confidence and sensitivity in discussing sensitive or emotional topics with service users and colleagues. Role-play examples...

Time Management & Prioritising Learn how to manage multiple responsibilities in care settings. This course teaches prioritisation techniques, scheduling, and...

Effective Communication in Care Enhance verbal and non-verbal communication skills with clients, families, and teams. This course includes active listening,...

Whistleblowing & Reporting Concerns Learn how to identify unsafe practices and raise concerns through appropriate channels. This course covers whistleblowing...

Duty of Care Understand your professional responsibility to act in the best interests of service users, including managing risks, raising...

Dignity in Care Learn how to uphold and promote dignity through language, personal care practices, choice, and respectful communication. Real-life...

Equality, Diversity and Inclusion Promote a respectful and inclusive care environment by understanding protected characteristics, unconscious bias, and how to...

Confidentiality & Data Protection (GDPR) Gain a practical understanding of GDPR in the care setting, including lawful data processing, data...

Record Keeping and Documentation Understand the importance of clear, accurate, and legal record-keeping in care. Learn about different types of...