Short Courses

Using Microsoft Office in Care Settings Learn practical skills in Word, Excel, and PowerPoint with examples relevant to care documentation,...

Cybersecurity and Safe Internet Use Understand how to protect personal and client data online, avoid scams, and ensure secure internet...

Basic IT for Carers (Email, Docs, Forms) Designed for care workers with little tech experience. Learn how to use email,...

Using Digital Care Planning Systems Familiarise yourself with common digital platforms used in care for documentation, monitoring, and communication. Practical...

Handling Complaints Professionally Learn to address complaints with empathy and professionalism. This course covers complaint handling policies, documentation, and service...

Leadership Styles in Care Explore various leadership models such as transformational, transactional, and situational leadership, and how they apply in...

Conducting Supervisions & Appraisals Understand the structure and purpose of effective supervisions and appraisals, and how to turn them into...

Managing Performance in Health & Social Care Learn to assess, monitor, and support staff performance. This includes setting expectations, providing...

Team Leader Development Develop essential leadership skills, including communication, motivation, problem-solving, and performance management for team leaders in care settings.

Introduction to Supervision in Care Explore the basics of supervising staff, including support, delegation, and accountability. Ideal for new team...

Conflict Resolution Gain skills in identifying, addressing, and resolving conflict in care environments. This includes de-escalation techniques and mediation basics.