Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)
Regulated Entry Level Certificate in Introduction to Customer Service (Entry 3), awarded by Focus Awards Limited. 13 credits and 106 guided learning hours. Delivered by Focus 4 Learning with assessor support and certification on successful completion.
Awarding organisation: Focus Awards · Qualification number: 601/8684/7
Course overview
This Entry Level Certificate in Introduction to Customer Service (Entry 3) is a regulated qualification awarded by Focus Awards Limited. It carries 13 credits, 106 guided learning hours and 130 hours total qualification time. It sits within the Business area of the Focus 4 Learning catalogue. Learners complete the assessed units in the published qualification structure and receive their certificate from the awarding organisation on successful completion. Full unit content, entry requirements and assessment arrangements follow the awarding organisation's published specification.
Who is this qualification for?
People who deal with customers in person, by phone or online and want a recognised qualification.
Why take this qualification?
This is a regulated qualification awarded by Focus Awards at Entry Level.
How will I learn?
Online
How will I be assessed?
Portfolio of evidence
Duration
106 guided learning hours
Certification
Awarded by Focus Awards
Learner enquiry
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