Highfield Level 2 Certificate in Customer Service (RQF)
A customer-service qualification for people who deal with customers in person, by phone or online.
Awarding organisation: Highfield Qualifications
Course overview
This Level 2 Certificate in Customer Service is a regulated qualification awarded by Focus Awards Limited. It carries 13 credits, 115 guided learning hours and 130 hours total qualification time. It sits within the Business area of the Focus 4 Learning catalogue. Learners complete the assessed units in the published qualification structure and receive their certificate from the awarding organisation on successful completion. Full unit content, entry requirements and assessment arrangements follow the awarding organisation's published specification.
Who is this qualification for?
People who deal with customers in person, by phone or online and want a recognised qualification.
Why take this qualification?
This is a regulated qualification awarded by Highfield Qualifications at Level 2.
How will I learn?
Blended
How will I be assessed?
Internally assessed against the awarding organisation specification.
Certification
Awarded by Highfield Qualifications
Learner enquiry
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